Common Issues That Managed IT Services Can Help With

Technology is fundamental to just about every business. In order to function effectively, businesses need a reliable IT infrastructure to support their operations.

Managed IT Services help businesses improve productivity, communication, and data security, among other things.

While a Managed Service Provider (MSP) can help you avoid many issues through ongoing monitoring and management, they can also help when things go wrong. In this article, we look at other common issues that managed IT services can help with.

By addressing some of the common issues that occur in the office environment, we can help you make a more informed decision in regards to the level of IT support you require.

You might only require a Monitoring and Maintenance plan for now, or maybe you’re ready for a Full Suite Managed Service Plan, and you can find out what exactly these entail by checking out our article, 6 Examples of Managed IT Service Plans.

But let’s continue here in this article with the problem areas, the common gripes, you know, the usual suspects.

We gave you a brief overview of these common issues in Everything you need to know about managed IT services, but let’s look into things a little further.

Hardware Issues

Maintaining the physical components of a computer is obviously very important, but how often do we really give this much thought within the office?

A managed IT service provider can help maintain the functioning and value of your equipment, as well as prevent or resolve issues through maintenance and care.

Some common hardware issues include:

Blank or darkened monitors.
Insufficient memory, disk space or CPU utilisation
The ‘blue screen of death’ (a serious computer crash).
An error or failure of the complementary metal-oxide semiconductor (CMOS), an important computer chip that remembers important things such as the disk drive, time and date, hardware settings and more.
PC lag (This can either be a hardware or a software issue, it could be a hardware issue if the random-access memory [RAM] or hard disk is full).
Equipment issues (e.g. problems with the keyboard, mouse or power cord, power board, UPS, modem).
Computer or Server Overheating.
Slow internet or intermittent drop outs (could be a hardware issue if it’s due to the hard disk failing).
Motherboard issues or components, the motherboard contains the RAM, Basic Input/Output System (BIOS) and Central Processing Unit (CPU). A problem with any of these could lead to performance or stability issues.

So you can see just how important it is that your computer hardware is taken care of. Not only that, but how varied the issues can be, from a slow internet connection to failures of hardware, and the slight to severe impacts these can have on your business.

If you need a managed IT service provider that can help you keep your operation going at full speed, contact us here.

Software Issues

Unfortunately, it’s not just the physical hardware of the computer that causes issues, program issues, data corruption and other nasty problems can hamper your progress.

Luckily, a good managed IT service provider can help with both hardware and software issues. Some common software issues include:

Corrupted data.
Operating system (OS) issues (e.g. the OS not being updated regularly).
Corrupted programs (this can occur during a bad installation or an improper shutdown).
PC lag (this can be a software issue if the lag occurs due to corruption or a virus).
Driver issues.
Slow internet (this can be a software issue if it’s due to a program using up bandwidth).
Browser problems.
Viruses and malware.

If you’re a business owner looking for a solution to your software problems, contact us here.

Viruses and Malware

Although a software problem, there is enough depth regarding viruses and malware that we can talk about them on their own, and anyone who has dealt with this kind of issue can attest to this.

A managed IT service provider can implement and manage strong antivirus and firewall programs to prevent malware and viruses from seeping in and corrupting your network.

They will also be able to provide tips to protect yourself and your employees from viruses and malware and remove them if they infect your computer. Common forms of viruses and malware include:

Adware (pop-up ads).
Fileless malware (messes with the files in the OS).
Spyware (Collects your data).
Trojans (appears as code that seems harmless).
Rootkits (allow hackers to gain control of the computer).
Worms (spread through a network by multiplying over and over).

If you want a trusted company who can protect you from viruses and malware and provide you with firewall, antivirus and mail filtering software, contact us here.

Want to learn more about Managed IT Services?

When it comes to managed IT services, it’s not an all or nothing service. There are many options to suit your business and your way of working.

And while it’s not uncommon to ignore an update or look the other way when you see an error message you don’t understand, we don’t recommend it.

Imagine if when you didn’t understand an accounting term or a tax deadline was due you ignored it?

But you wouldn’t do that, would you? You’d get a professional to handle it.

Well, luckily for you, we’re professionals, and we’re here to help!

IT for Business are experts at IT, and we understand business. Get in touch with us today and find out how we can prevent and resolve common IT issues in your workplace.